Configuring Mail Forwarding

Emakin channels can accept email messages and automatically create new cases for each incoming email. Emakin also tracks the email thread and if any case is open previously, an incoming new email is automatically linked to the previously opened case.

E-Mail options dialog can be displayed from channel options by selecting “Edit” from the channel menu.

Emakin channels always define a default email address that can be used in forwarding. In addition to the default mail address, other custom email addresses can also be used.

In this example;
The “crm-99337BB866048523E037AF7F4571AFB4@smtp.emakin.com” address is automatically generated and can be used to be forwarded email address.

The “crm@emakin.com” address is custom defined address and can be used in outgoing emails. Custom mail addresses are optional.

Integrating the emails to channels depends on your email server configuration from “Email forwarding” section.

Registering DNS MX Record

To forward emails from a new MX record must be added to your DNS configuration. If you host your mail server internally internal MX record is enough.

Open your DNS management panel
Add a new record for emakin forwarded addresses. For example if you configured the “Incoming Mail (SMTP) Domain“ as “smtp.emakin.com” a new record must be created with “smtp” under “emakin.com” domain.
Enter emakin application hostname to new entry.
Select type as “MX”
Save your configuration

Forwarding e-Mails from Google GMail Configuration

Configuration Steps

Open the “admin.google.com” panel
Choose “GMail” under the “Google Workspace” navigation menu.
Open the “Routing” section bottom of the list.
Find the “Email forwarding using recipient address map” option in routing options.
Click on “ADD RULE”
Enter a description like “emakin forwards” for the rule.
Enter the mapped address as “crm@emakin.com” and map to “crm-99337BB866048523E037AF7F4571AFB4@smtp.emakin.com”
You may add additional channel email addresses as long as needed in this list.
Select “All incoming messages”
Click to “Save”

After the configuration steps are completed, Google Gmail services now begin to forward any incoming mail to emakin channels.