Help and support

Need an answer to your question or a solution to your issue? Looking for a real person to collaborate and support you? We're here to help and always aim to establish a respectable communication with all our customers.

Please email us at support@6kare.com to automatically open a support ticket.

Our internal support team reviews incoming emails on standard working days (Monday to Friday) during regular business hours (09:00 - 18:00, GMT+1). We strive to answer within 24 hours, on business days, and are proud that our response time average is within the hour.

When an issue is confirmed a support ticket is created automatically and a support case is filed under our support channel. Further communications are tracked by that support ticket and the support case remains open until the issue is satisfactorily resolved.

Insights acquired from resolved issues and closed support cases are documented to continuously enrich our knowledge base and provide references to enable quicker and better help service for our customers.

We would also appreciate your sincere feedback to help us improve Emakin and to provide you the best possible business process management service.

Emakin is capable of offering different service level agreements (SLAs) tailored to meet our customers' needs. Please contact us at sales@emakin.com for further information and to discuss your specific business support requirements.

Thank you!