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Click on the "Send Update" command from the toolbar.
From: There are two options for sending mail. The first is using the channel e-mail address, and the second is using the user e-mail address.
To: The address to be sent is entered.
Cc: The address to be sent is entered.
Subject: Enter the subject of the e-mail.
Attachments: Add any e-mail attachments such as documents etc.
Select: Case documents are listed in this section. Choose the attachment that you want to add to the e-mail.
Message composer dialogue will be shown. Recipients are automatically filled from the case people but you can add additional recipients if needed.
Fill out the message and click Ok. Message content can contain rich elements like font styling, tables or links etc.
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Activity Stream
All activities are listed in this section, like e-mail, notes etc.
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Within a duration, specifies of duration day, hour or minute.
Specific date-time.
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Case Links
Case links allow linking other cases as a child, related or duplicate. To link a case, please follow these steps;
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The current case will automatically be closed and the selected cases will be listed in Case Links as duplicates.
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