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This section is used to create rules on case routing and set the priority of the cases. The decision table helps to define the inputs and the outputs. When a case is created, all these rules are executed automatically.
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Rule Input Columns
Input columns specify the properties of the case to be matched. Emakin pre-defines the following columns; other custom columns are evaluated as case profile data fields.
Column Name | Description |
|---|---|
Subject | Subject of case |
Description | Description of case |
IsClosed | true if the case is closed, |
DeadlineAt | Deadline date of case |
Priority | Priority of case |
CreatedBy | Identity that created the case |
AssignedTo | Identity that assigned |
ContentType | Content type name of the case |
Tags | Array of tags |
<Field> | Profile field of the case to match |
<List.Field> | Profile field of the case to match |
Rule Output Columns
The output columns specify the properties to be applied to the case properties. Emakin pre-defines the following columns; other custom columns are evaluated as case profile data fields.
Column Name | Description |
|---|---|
AssignedTo | Identity to be assigned to |
DeadlineAt | Deadline date of case |
Priority | Priority of the case |
IsClosed | true to close case |
ContentType | Name of content type |
Tags | The name of tags to be applied. Multiple tags can be specified with “,” or “;” delimiters. |
AddTags | The name of tags to be added. Multiple tags can be specified with “,” or “;” delimiters. |
RemoveTags | The name of tags to be removed. Multiple tags can be specified with “,” or “;” delimiters. |
<Field> | Profile field of case to be updated |
<List.Field> | Profile field of case to be updated |
Time Tasks
Emakin allows users to enter the duration that they work for the case. To be more specific with these durations, users can indicate their type of work according to the variables. This section helps you to define these variables.
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