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Furthermore, all conversations in a private channel are preserved securely until the channel is deleted.
Direct Messages
This section allows users to message directly between themselves.
Channels Basic Features
You can reach the essential features of the channels by clicking on the channel name.
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Enable Time Tracking
Enables or disables the time tracking feature for cases.
Enable Milestone
Enables or disables the milestone feature for cases.
Mail Monitoring
Emakin can automatically create cases from incoming mails by periodically monitoring one or more specified e-mail accounts.
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Variable Name | Description |
|---|---|
%NUMBER% | The unique number of the case |
%SUBJECT% | The subject of the case |
%URL% | Link of the case. Requires an authorized user to access the case. |
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Related Processes
Related processes are the list of attached processes to channel. These attached processes will appear on the user's case screen to be initiated. Please see the process administration for more details.
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This section is used to create rules on case routing and set the priority of the cases. The decision table helps to define the inputs and the outputs. When a case is created, all these rules are executed automatically.
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Time Tasks
Emakin allows users to enter the duration that they work for the case. To be more specific with these durations, users can indicate their type of work according to the variables. This section helps you to define these variables.
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Webhooks are used to integrate channels or cases with third-party applications. Webhook URL is automatically generated by the system and cannot be changed. Please see the Channel WebHooks page for more details.
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