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Cases can be created by manual user entry or automatically by email or integration with web hooks. Each case has an automatically incremented number to easy referencing. Case number starts from 1 for each channel.
General
The standard settings of the channel are made in the general section.
Name
Specifies the channel name.
Purpose
Specifies the purpose of channel.
Mail Monitoring
Channels can automatically create a case for incoming mails by periodically following one or more specified e-mail accounts.
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