A “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development or other complex activity. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages.
...
- Assign, use for assign of selected cases. When click this option, channel member list will open and related case will assign to chosen member.
- Move to Another Channel, use for moving of selected cases. When click this option, channel list will open related case will move to chosen channel.
- Merge Cases, use for merge of selected cases. When click this option attention a warning screen will open opens and If if you click ok button . The the case number will remain open and other cases will be closed.
- Close Case, use for close of selected cases. When click this option attention screen will open and If you click ok button, case will be deleted.
- Delete, use for deletion of selected cases.
...