...
Cases can be created by manual user entry or automatically by email or integration with web hooks. Each case has an automatically incremented number to easy referencing. Case number starts from 1 for each channel.
Mail Monitoring
Channels can automatically create a case for incoming mails by periodically following one or more specified e-mail accounts.
Ongoing messages in e-mails are automatically taken into the case created earlier.
The contacts in the e-mail are automatically added to the list of contacts in the case. Changes on the case are sent to the relevant people as feedback.
Host
Specifies the mail account server name. IMAP protocol must be supported for mail account.
Port
Specifies the IMAP port, if set to 0 default 143 or 993 port is used.
User Name
Specifies the mail account user name.
Password
Specifies the mail account password.
SSL Enabled
Specifies the SSL connection is used.
Begin From
Specifies the date of begin to create cases.
Related Processes
Web Hooks
...