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Begin From
Specifies the date of begin to create cases.
Related Processes
Related processes are list of attached processes to channel. Attached processes may create workflow instances on cases or provide some support. Please see process administration for more details.
Is Enabled ?
Specifies the selected process is enabled on channel. When the selection is removed, the process is temporarily disabled.
Process
Selected process to attach. All installed processes are listed without any restriction.
Message Signature
Specifies the signature to be attached to the end of the message in the notifications made by e-mail. Signature is in rich text format to include text decorations or images etc. Signature may can contain variables in the format %NAME% to include the information of the relevant case in the signature. The following fields can be used as variables.
| Variable Name | Description |
|---|---|
| %NUMBER% | Assigned unique number of case |
| %SUBJECT% | Subject of case |
| %URL% | Hyperlink of case to access. Requires a valid user to view case. |