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Notification templates section helps to edit different notification templates of content. While sending notification emails those templates are used.
Case Open
This is The content of the notification template editing tool which you can use it while case openingmessage which is sent for newly opened cases is edit here.
Case Assigned
The content of the notification message which is sent for assigned cases is edit here.
Deadline Occurs
The content of the notification message which is sent for deadline cases is edit here.
Case Closed
The content of the notification message which is sent for closed cases is edit here.
Recipients
Specifies the recipients of notification.
Subject
Specifies the subject of case.
Content
of notification.
Content
Specifies the content of notification.
Reminders
The content of the notification message which is sent for reminders is edit here.
First Reminder
Specifies the time of first reminder.
Repeating Reminder
Specifies the time of repeating reminder.
Related Processes
Related processes are list of attached processes to channel. Attached processes may create workflow instances on cases or provide some support. Please see process administration for more details.
Is Enabled ?
Specifies the selected process is enabled on channel. When the selection is removed, the process is temporarily disabled.
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| Variable Name | Description |
|---|---|
| %NUMBER% | Assigned unique number of case |
| %SUBJECT% | Subject of case |
| %URL% | Hyperlink of case to access. Requires a valid user to view case. |
Rules*
Time Tasks*
Web Hooks
Web hooks are used to integrate channels or cases with third-party applications. Web hook URL is automatically generated by system and cannot be changed. Please see the Channel Web Hooks page for more details.
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