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Direct message channels are used to start direct messaging with one or more users. Channel members are determined when creating a channel and cannot be changed later. Also direct message channels are more limited compared to other channel types.
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Case Management
Channels have a case management feature to manage tracked topics in addition to messaging. Case management feature is disabled by default but can be enabled by selecting edit from channel menu.
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| Variable Name | Description |
|---|---|
| %NUMBER% | Assigned unique number of case |
| %SUBJECT% | Subject of case |
| %URL% | Hyperlink of case to access. Requires a valid user to view case. |
Rules
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This part is used for creating rules of
Direct message channels are used to start direct messaging with one or more users. Channel members are determined when creating a channel and cannot be changed later. Also direct message channels are more limited compared to other channel types.
Vakaların otomatik yönlendirilmesini ve acil durumlarına göre etiketlenmesini sağlayan kurallardır.
Time Tasks*of cases routing and to prioritize cases. Decison table helps to define to inputs and outputs. When case is coming to channel, rules automaticly work.
Time Tasks
Time tasks part helps to definate task name of cases. Time tasks are used for adding time type to case.
Web Hooks
Web hooks are used to integrate channels or cases with third-party applications. Web hook URL is automatically generated by system and cannot be changed. Please see the Channel Web Hooks page for more details.
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