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E-mail address for notifications
Specify the email address for notifications. If not specified channel address is used.
When a Case OpenOpened
The content of the notification message for newly opened cases.
When a Case Re-Opened
The content of the notification message sent when a case is re-open.
When Case is Replied
The content of the notification message sent when a case is replied.
When Assigned
The content of the notification message sent when a case is assigned to a user.Deadline Occurs.
Reminder
The content of the notification message sent for the case reminder.
When Milestone Breached
The content of the notification message sent when a milestone is breached.
When Deadline Has Passed
The content of the notification message sent when a case is deadlineddeadline has passed.
When Case is Closed
The content of the notification message when a case is closed.
Recipients
Specifies the recipients of the notification.
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