Channels are used to share information , and documents and keep track of specific cases within a messaging environment. They can also be integrated integrate with e-mail servers and other systems via webhooks.
Channels are listed in the left navigation menu. You can create a new channel by clicking the "plus" button. Moreover, you can have private channels to which only the invited members of your organization can have access . All and all the conversations are preserved securely until the channel is deleted.
Channel Types
Public Channels
Public channels are the group channels where everyone can easily quickly join or leave. The group manager can add any person as a member, and or any user in the system can join the group using the "More" button.
If desired, the public channel can be converted convert to a private channel by selecting "Convert to Private Channel" from the channel menu.
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Private channels are only open to a specific group of users and cannot be accessed access or viewed by those who are not invited. The group manager can add any person to the channel with the "Manage Members" option from the channel menu. Members can leave the channel as they wish, but they must be invited invite to join again.The private channel cannot be converted convert to a public channel.
Direct Messages
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Convert to Private Channel
Select this option to change the public channel to a private channel. If you make the channel private, only members can access it.
Statistics
This Statistics is the summary reports section of the case . Click Channel Statistics for more informationand more information click here.
Leave Channel
Option to unsubscribe from the channel.
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