...
Convert to Private Channel
Select this option to change the public channel to a private channel. If you make the channel private, only members can access it.
...
Cases can be created manually by users or automatically by listening to email servers or integration via webhooks. Each case -, regardless of the channel they are in - has its own unique number for easy referencing and .
General
The standard settings of the channel are made in the general section.
...
The whole ongoing messaging in the e-mails are is automatically retrieved and classified in the related case.
...
Mail Threading Method
It works when click clicking on the re-open cases check box.
Look for headers and case in number in the subject
When you choose this option; If the case number and subject of the new incoming e-mail are the same as the case number in the channel, the e-mail is considered as a continuation of this case. If the subject or case number is different, the mail is opened as a new case.
Look for headers only
When you choose this option; If the case subject of the new incoming e-mail are is the same as the case subject in the channel, the e-mail is considered as a continuation of this case. If the case subject is different, the mail is opened as a new case.
Look for the case number in the subject, otherwise, create a new case
When you choose this option; If the case number of the new incoming e-mail are is the same as the case number in the channel, the e-mail is considered as a continuation of this case. If the case number is different, the mail is opened as a new case.
...
Notification Template Content
Notification The notification template also supports to dynamically import importing case properties into notification messagemessages. Following pre-defined variables can be used.
| Variable | Description | Example Value |
|---|---|---|
| {{Number}} | Unique The unique number of the case. | 1234 |
| {{Subject}} | Subject The subject of the case. | |
| {{Description}} | Description of the case. | |
| {{Url}} | URL of the case. | http://mydomain.emakin.com/case/48483030-72a0-403c-8ec7-5218f7fd9f16 |
| {{ <XPath> }} | Result of evaluated xpath value. ( ex. {{Profile/MyProfile/MyField}} ) |
...
Process
The selected process that will be active in on the case screen. All installed processes inside the system are listed without any restriction.
...