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Variable Name | Description |
|---|---|
%NUMBER% | The unique number of the case |
%SUBJECT% | The subject of the case |
%URL% | Link of the case. Requires an authorized user to access the case. |
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Related Processes
Related processes are the list of attached processes to channel. These attached processes will appear on the user's case screen to be initiated. Please see the process administration for more details.
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This section is used to create rules on case routing and set the priority of the cases. The decision table helps to define the inputs and the outputs. When a case is created, all these rules are executed automatically.
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Time Tasks
Emakin allows users to enter the duration that they work for the case. To be more specific with these durations, users can indicate their type of work according to the variables. This section helps you to define these variables.
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Webhooks are used to integrate channels or cases with third-party applications. Webhook URL is automatically generated by the system and cannot be changed. Please see the Channel WebHooks page for more details.
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