A “case” is can be defined as any project, transaction, service or response that is can be “opened” and “closed” over a period of time. A case generally is utilized to achieve the a resolution of to a problem, claim, request, proposal, development or other complex activity. It is likely to involve multiple persons Usually, multiple people would have an access to a case inside and outside of the organization, with varying relationships to each other, as well as . Additionally, cases can contain multiple documents and messages. Thus, a case is a reliable tool for sharing documentation while keeping in touch with colleagues and customers.
Every new A case is created and monitored in can be created within a channel. This case can be monitored by channel members upon selection. When a new case is created, the case waits awaits in its open “Open” state on in the channel. Channel Moreover, channel members can take actions action to resolve the this case by assigning it to the relevant people , and these actions are within the channel members. Any action taken is recorded as an activity in the case history.
When the procedures are completed, the case is closed and archivedarchieved. A closed case can be reopened when needed.
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Number
Tracking number of the case. Incremented by each new case automatically.
Subject
The subject of a case.
Description
Details of a case.
Deadline Date
The deadline date of the case to be resolved.
Priority
Priority level of a case. Can be one One of the following values; can be selected: None (Not specified), Low, Normal, High, Very High, Critical.
Created At
Creation date of the case.
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Updated At
The last update date of the case.
Updated By
The user who last updated the case.
Assigned To
The user that case is assigned to.
Assigned At
Date of assign to the Assigning date to that user.
Closed At
Closing date of the case.
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When case management is enabled on the channel, case existing cases' list is visible on the left side to show the case list with filter options.
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Filter
This part provides the filter options for list the listed cases. You can use different Different filter options can be used together. Filter options are assigned to, assigned at, created by, created at, updated by, updated at, resolved at and closed at.
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