What is emakin and how does it work?
Emakin is designed to manage your business processes and is a complete business process management solution that provides a dynamic, easy-to-use environment for all types of processes. In addition to process development, it allows you to manage all your business from a single platform with its case management feature.
With the Market Store of Emakin, you can instantly start to use existing processes designed by other users. Can't find the process you're looking for? Design your own! It's that easy.
What is a process?
Put simply, a process is a way of doing your work. It's a structured way of organizing activities or tasks that produce a specific service or a product.
For example: When your computer is malfunctioning, you may call a technical person on the phone and wait for him to come over, or you may start Emakin's Incident Request process that is automatically assigned to the relevant technical personnel instantly, and the status of your request is traced in real time.
Using a clearly-defined process flow saves you from the chaos while doing your work. All of your daily business activities can ultimately be defined as a process.
What is a case management?
A case is a sets of interrelated activities. The case has participants like people, departments or external system. If companies want to manage their case so to must organize all of participants. With Emakin's case management feature, companies can manage all cases with channel feature, communicate with external system/people, follow stuff/department doing, same time associating between case and process.
Starting to use Emakin
The first step is to register your domain. Registered domains are free of charge and for an unlimited period of time. Depending on your business needs, you can then install pre-builded apps from Emakin market store to manage various processes or you can design your own process(es) if needed.
Because most business processes need organizational data, after you have registered, emakin automatically starts a new "Organization Designer" process and assigns a task to you related to your organizational structure. This task is optional, so you can open it and build your organization hierarchy straight away, or skip it for now and define it later.
All processes work just like an email client:
When you start a process, emakin assigns next tasks to the people in your organization. When they complete the task, the process moves to the next step if required. Some processes may be started automatically by the system. For example, reminding you of a customer's birthday every year.Welcome to Emakin! To get you up and running, here are some essential hints and shortcuts that will make navigating our platform smoother and help you make the most of your day-to-day activities.
Shortcuts
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Logging In to the System
Access the Login Page: Open the web address provided by your organisation.
Enter Your Credentials: Input your username and password in the respective fields.
Hit 'Log In': Press the login button to access your dashboard.
Quick Tip: Bookmark the login page for faster access in the future.
Accessing to Worklist
Once you're logged in, accessing tasks assigned to you is straightforward:
Navigate to the Worklist: From the Navigation Panel on the left, click on 'Worklist.'
View Your Tasks: Tasks assigned directly to you, your role, or your group will be listed here.
Shortcut: Use the search function within the Worklist to quickly find specific tasks.
Initiating a New Process
Starting a new process is a key function in Emakin:
Go to the Folders: In the Navigation Panel, select 'Folders.'
Choose the Relevant Folder: Find the folder related to the process you want to initiate.
Initiate the Process: In the workspace, you'll find buttons for initiating tasks of each process. Simply click on the relevant button and fill out the necessary information to get started.
Remember: The process options available to you will depend on your permissions and role within the organisation.
Setting Delegation
To make sure your work is covered while you're away:
Access Calendar: Find and click on the 'Calendar' button in the Navigation Panel.
Select 'Dates': Pick the dates during which you will be absent.
Choose 'Delegate': Select a colleague to delegate your tasks to and set the period of delegation.
Tip: Review and update your delegation settings regularly to reflect any changes in your availability or team structure.
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We hope these hints and shortcuts help you quickly find your footing within Emakin. To dive deeper into what our platform offers and to understand how Emakin can improve your way of doing work, we invite you to explore the User Interface section next. For additional information and guidance, our comprehensive documentation is at your disposal, and our support team is always ready to assist you.
Welcome aboard, and we wish you a successful journey with Emakin!