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Purpose
Specifies the purpose of channel.
Enable Cases
Click on to do case management in channel.
Enable Time Tracking
Click on to time tracking in case.
E-Mail From Address for Mail Notifications
Specifies the showing e-mail address in mail notificationsEnable Milestone
Click on to milestone in case.
Mail Monitoring
Channels can automatically create a case for incoming mails by periodically following one or more specified e-mail accounts.
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The contacts in the e-mail are automatically added to the list of contacts in the case. Changes on the case are sent to the relevant people as feedback.
E-Mail From Address for Mail Notifications
Specifies the showing e-mail address in mail notifications.
Host
Specifies the mail account server name. IMAP protocol must be supported for mail account.
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