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Repeating Reminder
Specifies the time of repeating reminder.
Message Signature
Related Processes
Related processes are list of attached processes to channel. Attached processes help to start workflow instances on cases. Please see process administration for more details.
Is Enabled ?
Specifies the selected process is enabled on channel. When the selection is removed, the process is temporarily disabled.
Process
Selected process to attach. All installed processes are listed without any restriction.
Message Signature
Specifies the signature to be attached to the end of the message in the notifications made by e-mail. Signature is in rich text format to include text decorations or images etc. Signature may can contain variables in the format %NAME% to include the information of the relevant case in the signature. The following fields can be used as variables.
| Variable Name | Description |
|---|---|
| %NUMBER% | Assigned unique number of case |
| %SUBJECT% | Subject of case |
| %URL% | Hyperlink of case to access. Requires a valid user to view case. |
Related Processes
Related processes are list of attached processes to channel. Attached processes help to start workflow instances on cases. Please see process administration for more details.
Is Enabled ?
Specifies the selected process is enabled on channel. When the selection is removed, the process is temporarily disabled.
Process
Selected process to attach. All installed processes are listed without any restriction.
Rules
This part is used for creating rules to decide on case routing and priority of cases. Decison table helps to define to inputs and outputs. When a case comes to channel, rules automatically work.
Time Tasks
Time tasks part helps to definate task name of cases. Time tasks are used for adding time type to case.
Web Hooks
Web hooks are used to integrate channels or cases with third-party applications. Web hook URL is automatically generated by system and cannot be changed. Please see the Channel Web Hooks page for more details.
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