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Direct message channels are used to start direct messaging with one or more users. Channel members are determined when creating a channel and cannot be changed later. Also direct message channels are more limited compared to other channel types.


Channels Basic Features

When you click on the channel name, channel basic features will list.

Edit


Delete


Manage Members


Convert to Private Channel


Statics


Leave Channel


Image Added

Case Management

Channels have a case management feature to manage tracked topics in addition to messaging. Case management feature is disabled by default but can be enabled by selecting edit from channel menu.

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