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Case management is tackle sets of interrelated activities with a view of achieving a particular business objective or outcome. Case management is doing with channels feature in the Emakin.
With the Emakin case management system, you can do case tracking, in-case correspondence and tracking, automatic assignment with decision tables, external system integration and advanced reporting.
Folder
Processes are categorized in a security controlled folders. Folders are generally used to access start points of process or reporting business data. Folders can be contain other folders to build a hierarchical organization. You can create new folders any time or automatically created when you install a process from app store.
Channel
Channels are used for team work related communication and collaboration. Channel consist of activities in stream and list of cases. Every user or robot operation are logged as activity in channel including standard chat messages.
Process Definition
In emakin everything you define, stored in a process definition in a XML format. Process definition contains the all of required information (diagram, databases, reports, web service connections) to run. Process definitions are also versioned under processes for switch to different versions of process any time.
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