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Business Process Management Systems (BPMS)Business Process Management Systems (BPMS) are comprehensive software platforms that enable organisations to design, implement, monitor, and optimise their business processes. These systems provide tools for mapping out end-to-end processes, automating repetitive tasks, managing workflow execution, and analysing performance metrics to identify improvement opportunities. BPMS aims to increase efficiency, reduce operational costs, and improve overall productivity by providing a framework for continuous process improvement. By integrating various business functions and data, BPMS supports decision-making, ensures compliance with regulations, and enhances the agility of organisations to respond to market changes. These systems play a crucial role in facilitating collaboration across departments, streamlining operations, and driving business innovation. |
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Case ManagementCase Management refers to the process of handling, coordinating, and managing all aspects of a case—from initiation to resolution—within a system. It encompasses tracking case progress, managing related documents and data, assigning tasks to appropriate team members, and implementing workflows to ensure efficient case progression. |
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InstanceAn Instance, when related to workflow, refers to a specific occurrence or execution of a workflow process. Each instance represents a single, operational run-through of the defined workflow, starting from initiation and moving through various stages or tasks until completion. In the context of Business Process Management (BPM) or workflow automation systems, an instance It is created every time a process is triggered. This could be due to a user action, such as submitting a form, or an automated event, like reaching a scheduled date. Instances are used to track the progress, status, and data of individual workflows, allowing for detailed monitoring, analysis, and management of each unique process execution within the system. |
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